Yes, you can. It includes changing sizes or the color of an item, removing an item, and changing your shipping address. Please contact our Customer Service. Please note that we can help you modify your order BEFORE shipment.

Once your package shipped, we will not be able to change anything.

You will receive your order in 6-15 business days from the date that it is placed.

For processing time, we may need up to 1-3 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time.

As for delivery time, please check the Shipping Info page. You can log into your account >> click on "My Orders" and click on the "Track" button for more details.

Yes, you can. There are two types of order cancellation:

1. Cancelling a paid order.

    If you haven't received the shipping notification, you can contact our Customer Service for assistance.

2. Cancelling an unpaid order:

   An unpaid order will be canceled automatically after 24 hours. Or please log into your account >> click on "My Orders" and click on the "Cancel Order" button. Your order will be cancelled.

Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

After placing your order, we may need 1-3 business days to prepare your order.

This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.

We will inform you with an email after shipment or if there is any delay.

Please make sure you login the right email account and please check your mailbox spam folder as well.

If you can't find an email fifteen days after you’ve placed the order, please contact our Customer Service.

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.

Tracking number can be found by click "Track" under “My Orders”

If you still cannot find your package, please contact our Customer Service.

Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details.

You’ll be able to follow your order as it’s been sent with trackable service. To check this, all you need to do is log into your account and check "Track" under "My Orders" to follow your parcel.

If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service for further help.

It depends on where you are. Delivery details will be provided in your confirmation email.

You will receive your order in 6-17 business days from the date that it is placed. Standard delivery may need more days than express delivery.

For delivery time after your order was sent out, you can check the Shipping Info page for estimated delivery days. Or you can log into your account >> click on "My Orders" and click on the "Track" button for more tracking details.

There may be following reasons:

1. Consignee unavailable

2. Wrong shipping address

3. The parcel is delayed by the shipping company

Please check with the shipping company with your tracking number and your ID card to arrange re-delivery. If you still cannot receive your package, please contact our Customer Service for further help.

We will offer a full refund for all returnable item, excluding shipping fee, shipping guarantee and non- refundable items ：sex toys.

Coupon codes and points will not be refunded as monetary value.

You may check out our Return Policy first, then please contact our Customer Service about which items you want to return.

Note: Item ID or SKU is needed, so that our agent can process your return request and offer the nearest return address to you.

We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2.  If unpacked the following item types cannot be returned or exchanged: sex toys.

3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Note:
The original shipping fee and shipping guarantee are non-refundable

We want to sort out any issues with wrong/defective/stained items straightaway.

As soon as you discover a wrong/defective/stained item, please contact our Customer Service with:

1) The order number

2) The item's name or SKU number or pictures

3) A description of the problems and some clear pictures

We'll get back to you as soon as we can.

Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund.

If you have chosen the refund to your credit card, the whole process may need 7-14 business days as you card bank need to process the refund to you. Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.

We apologize genuinely for the inconvenience caused and thanks for your kind understanding.

There are different ways you can choose to pay at our website.

We support Credit Card, PayPal, for more details please concat us.

It may be caused by the following reasons:

1. The discount is applied to the original price but not sale price on the page. If the item is on sale or discounted more than the coupon discount, there might be not too much price difference after applying the coupon.

2. The code has already expired.

3. The purchase amount is limited.

Please refer to the following information:

1) check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled name)

2) make sure you enter the security code correctly - that's the three digit numbers on the back of your card.

3) your card issuer may have declined your payment – please contact card issuing bank.

If the above information still does not work, you may try to pay it with another payment method – or using PayPal which is more convenient and safe!

Different period has different sale prices. Prices are subject to change based on the price in effect the day you checkout, unfortunately we cannot refund you the price difference.

One coupon code can only be applied to an order at a time. If you have more than one coupon code you may use those on your next purchase.

We respect your privacy and keep your personal information confidential.

When you visit our site, the information collected is stored by your browser, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.

One of the most secure online system is applied to our website to protect your personal information against unauthorized use.

We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.

We can't change/update our customers' email addresses as of now.

If you don't have orders or finished everything in previous orders, you can contact Customer Service to delete your account first. Then you can create a new account with new email address.

If you have unfinished order(s), please remember your order number and we suggest you can ask us to delete your email address after you receive your order(s). Then you can create a new account with new email address.

There could be several reasons.

1) Most of the time is that you have entered the email address or password incorrectly.

2) If you still can't log in, you could reset the password. Click "Sign in" on the top right corner of our homepage, then select "Forgot Your Password", enter your registered email address in the provided box and you may receive the reset email to create a new password with the link. Please also check your junk mail folder if you cannot locate our email.

Doll requires 1 week processing time + 2 week for shipping = 3 weeks total delivery time (estimated).
In some countries import taxes might be required at delivery. We have nothing to do with this, it is required by some countries and it usually ranges from $120 to $200 and up, depending on the doll. Buyer is responsible for import taxes and fees.

Your privacy is our main goal. All packages are delivered in discreet packaging (a completely plain carton); additionally, customer details are sealed within our privacy policy.
There is no specific indication or labelling on the box that reveals the contents inside.

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system.

Once receive your order, we will start the manufacturing process of your doll. All sex dolls are custom-made, production time is from 3 to 7 days before it ships out from the manufacturer and it usually takes 2 week in shipping transit. You can expect total production and shipping time for your dream doll to be approximately 3 weeks (actual time may vary depending on delivery location). Due to holidays, festivities or unavoidable circumstances, delays may occur during the manufacturing or shipment of the product.

As this is a custom product created just for you, your order may not be cancelled for any reason, SALE IS FINAL. If you want to modify, edit or upgrade the order, you have to reach out us in 24 hours from the date and time of purchase in order to request the changes and to see if the changes are possible, extra fees might be charged depending on your request.

Due to the nature of this product, it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex toys industry.

If your product or any part is damaged during the shipment process and the box has visible damages PLEASE DO NOT SIGN FOR THE PACKAGE and you should open a complaint with the shipment carrier as that probably happened during the shipment. After that, please report to us so we can also escalate it. Cardboard boxes and even Flight Case might get scratches or get broken during the shipment as most products are heavy. Please report to the shipping company if you see visible issues on the box.

If the product has any issues, please send photos to us and we will assess the issue in order to provide a solution, it will depend on the nature of the incident.

If the problem was caused by us or our manufacturers we will take care of it.

We believe all our products are of high quality and our sex doll manufacturing partners have all been carefully screened to ensure that they can comply with the high standards we have come to expect. If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

The dollrsquos skin although durable and resistant to rips, tears, and stain is not indestructible. You should be careful to keep your doll away from dark fabrics and tight clothing. If you like dark clothing you should be sure to wash it before putting it on your doll, and be sure to not store her with the clothing on. The best clothing for dolls is light colored, loose fitting fabrics.

Although unlikely, some shipments will require the customer to pay an import tax to their country's customs office in order to have their package delivered. Import taxes are not included in our price and they should be paid by the buyer.

Although wersquod like to fully satisfy all our customers, our firm policy is: ALL SALES ARE FINAL. However, we highly recommend that you explore the myriad of options for altering your sex doll. You can change his or her clothing, swap his or her wig, apply certain kinds of cosmetics, and even change his or her face.